Almost every industry has made changes at one point or another in the wake of the global Pandemic. Not only has the way we socialize and do business changed, but the climate of the workplace has changed as well. And if you need a plumbing contractor, you may be wondering if they are practicing safe protocol.
Rest assured, the owners of companies worldwide have spent countless hours hunched over documents and computers drawing up plans for safe operation. And all these hours of planning and adjustment, for the most part, go as unpaid work hours. It is what the service industry has had to do to keep moving forward. Plumbing contractors and the businesses they run are no different.
So, you want to know the impact the Pandemic has had on the plumbing industry and if your plumbing contractor is following the right protocol? Well, here is a bit of insight into the questions at hand.
The year 2020 was a whirlwind of panic, confusion, and change. Yet, when a toilet is stopped up, or hot water is not running in a home, no one hesitated to call the local plumber out. Plumbers are essential workers and were among the company types that had to make significant adjustments to their procedures.
Flow Pros Plumbing keeps up with all protocols as set forth by the CDC.
The CDC has asked that all companies commit to these three necessary checks:
Some plumbing companies have even adopted a work from home model. It looks a bit like this:
Dispatchers: Phone lines transferred to homes to home lines allowed dispatchers to take calls and schedule clients in a safe home environment.
Technicians: Most stayed home with a uniform on and the truck ready to go. Often, they simply hang out in the truck between calls, staying out of public establishments as much as possible.
Owners: Some Plumbing Contractors went into a minimally staffed office, and some stayed home with calls forwarded and trucks ready.
In the plumbing business, there are always safety concerns for the plumbers. Dealing with plumbing can be an infectious disease nightmare if they are not careful. And sewer systems and pipes can hold dangerous gasses for plumbers to encounter. So, plumbers have always had masks and gloves available for use on different service calls. That is really nothing new.
Being concerned about going into a home for the plumber’s health as well as the clients became a new worry for the technicians. Undoubtedly, companies stressed plumbing protocols more than ever in this unpredictable time.
In many areas, there became a severe lack of PPE supplies. People worldwide were purchasing masks and gloves in bulk, limiting the supply for professionals needing them to work. One plumber said,
“We need the gloves to do our jobs, not only due to Covid-19. If we do not have them, we are unable to complete certain tasks. That makes clients very unhappy and puts the plumbers at higher risk.”
The hoarding of PPE supplies like simple masks and gloves did not only affect doctors and police but the other service industries as well.
Many companies have posted the changes they have made behind the scenes of the plumbing companies and in the warehouses. Here are a few ways plumbing contractors have adjusted to the global Pandemic in their own ways.
Occasionally a client will be uncomfortable with a technician coming into the home at all. In that case, many companies developed a way to assess plumbing issues on a Zoom or Facetime call. The contractor could then walk a homeowner through a repair or let the client know a technician would need to come out.
Flow Pros has been fortunate to have very accommodating and understanding clients. It really helps when we all work together to keep safe. That said, there are things the homeowner can do to help plumbers and other technicians stay safe.
Many industries in service have implemented a No-Contact Service Experience. It looks a bit like this:
Obviously, plumbing is not the only industry hit by the changes the Pandemic has ushered in. In fact, there are so many companies no one even realizes were impacted. The point here is that we all have consequences and losses due to COVID-19. Until it is eradicated, there is no end to the care we as a human race need to take to preserve life and safety.
Understanding the efforts of various companies like plumbing will increase sympathy and patience for others in this trying time.
As your plumbing contractor for the Tampa Bay and Pinellas area, Flow Pros Plumbing is dedicated to safety and care for its clients. Maintaining a safe relationship with all the people we serve is the utmost priority for the plumbing contractors and staff at Flow Pros, as with all essential companies.
Once all of the Pandemic scares settle down, we want to be the company that cared enough to be sure to maintain safe distancing and clean tools and hands.
At Flow Pros Plumbing, we desire to be the best plumbing contractor you have ever used. We have set up excellent standards of care to be sure you and your loved ones are safe. Additionally, we are unyielding on our service quality and respect despite the current conditions.
Our fast and friendly service response time will put you and your household at ease as we come out to address your plumbing concerns. We know that times are different, and so many people and businesses are suffering. However, It is our goal to ensure the safety of our plumbing team as well as you and your loved ones.
If you have a plumbing issue in the Pinellas or Tampa Bay area, we are here and working more than ever. With the increase in staying home, house calls have increased significantly as people work from home all day.
We have the safety protocol and the time for you.
Contact us today for an estimate or to schedule a house call.
We will be sure to keep you and our technician safe at all times.